Privacy Policy

We value you and and respect your privacy. We collect information about you through our website in an effort to communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. Under certain circumstances we may share your information with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. This is explained below.

This policy applies only to information collected online at www.empireskate.co.nz and describes the personal information we collect about you, how we use it and when we share it with third parties. If our information practices change, we will post an updated policy on our website. If you have any questions about our privacy policies please contact us. By using our website or providing information to us, you consent to this policy.

Personal information we may collect

We generally collect your personal information directly from you, for example when you enter your contact details to complete your online transaction. Generally the type of personal information we collect about you includes your name, and e-mail address. If you do not give this information, we may not be able to provide goods or services to you.

How we may use your personal information

Empire Skate collects personal information in order to:

process and fulfill your order, including to send you emails to confirm your order shipment
communicate with you and to send you information by text, email, postal mail or other means about our products, services and promotions or the products and services of others, unless you have directed us not to contact you with promotional communications
administer and fulfill our promotions
contact you if necessary.
Our website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS

If you wish to, you can choose to unsubscribe from these communications.

How we may disclose your personal information

We may share your personal information for the following reasons.

In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our logs and records.
With our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers etc. We do not authorise these service providers to make any other use or disclosure of your information.
To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law.
To protect our rights or property.
To enforce our terms and conditions.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Making choices about receiving promotional communications

We only want to communicate with you if you want to hear from us. If you do not wish to receive promotional information, such as information about special offers and sales, you can let us know by contacting us as described in the contact information below. You can choose to opt out of email promotional communications by clicking the ‘unsubscribe’ link in the body of the email.

If contacting us to unsubscribe, please be sure to include your full name and the email address you used when you registered with or made a purchase from Empire Skate. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from us. If you change your mind, you can start receiving promotional communications by contact us to let us know. Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

Gaining access to information we hold about you

You can review and change certain personal information related to your use of our online websites (such as your name and contact information), by contacting us. We will, on request, update the personal information we hold about you unless there is an exception, which applies under the privacy act. Your request to obtain access will be dealt with in a reasonable time. Empire Skate may recover from you its reasonable cost of providing you with access. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the privacy act. please contact us at hello@empireskate.co.nz.

Cookies

Our website may use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you may not be able to access your account information or make purchases on our websites.

Security of your personal information

We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure. your personal information may be stored either in hard copy documents or as electronic data in Empire Skate’s software or systems. We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems.

Links to other websites

www.empireskate.co.nz may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

Policy changes

We may review this policy. We will notify you of any changes by posting an updated version on this page.

How to contact us

If you wish to gain access to your personal information or make a complaint about a breach of your privacy, or if you have a query on how your personal information is collected or used or any other query relating to Empire Skate’s privacy policy, please contact us at the contact details listed on the contact us page of www.empireskate.co.nz.

Marketing and Notifications

"Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 2 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply."